This Refund Policy explains when and how refunds are issued for services provided by QB Advisors ("we," "us," or "our"), operated by QB Solutions, 30 N Gould St, Ste R, Sheridan, WY 82801. By purchasing or requesting a service, you agree to this policy.
1. Requesting a refund
A refund may be considered only if it is requested within three (3) days of payment and before any work on your service has commenced. To request a refund, contact us through our contact form or by phone at 225-399-5790 with your order number.
2. Once work has begun
Once we have begun work on your service — including scoping, configuration, migration, development, or any setup activity — all payments become non-refundable. This is because our services require dedicated time, resource allocation, and project initiation that cannot be recovered.
3. Custom and configuration work
Our services are tailored to your business and QuickBooks environment. Because this work is customized to your specific requirements, custom configuration, setup, migration, and related deliverables are non-refundable once started.
4. Digital delivery
All services are digital in nature and cannot be returned once delivered or accessed. Delivery includes the sharing of configured files, software, demos, credentials, documentation, or any part of the deliverable. Once delivered or accessed, a service is considered consumed and is therefore non-reversible and non-refundable.
5. Monthly and recurring plans
Recurring plans (such as the Priority Support Plan) are billed on the term you select and renew automatically until cancelled. You may cancel at any time, effective at the end of your current billing period. Cancellation stops future charges; amounts already paid for the current period are non-refundable, and no partial or prorated refunds are provided for unused time.
6. How refunds are issued
Approved refunds are issued to the original payment method or invoice used for the purchase and, where paid online, are processed through our payment provider within a reasonable period after approval. We are not responsible for delays caused by your bank or payment provider. To stop future charges on a recurring plan, cancel the plan as described in section 5 — cancellation prevents further billing but does not by itself refund amounts already paid.
7. Contact us
Questions about this policy? Reach us via our contact form or call 225-399-5790.